CfSSW Business Support Officer

Help create the conditions for better social work – supporting the teams who support children and families.
As a Business Support Officer with the Centre for Systemic Social Work, you’ll make sure everything runs smoothly behind the scenes – from managing training schedules to supporting students and staff. Your organisation and calm approach help others to focus on what matters: improving outcomes for children and families.

Help create the conditions for better social work – supporting the teams who support children and families.

As a Business Support Officer with the Centre for Systemic Social Work, you’ll make sure everything runs smoothly behind the scenes – from managing training schedules to supporting students and staff. Your organisation and calm approach help others to focus on what matters: improving outcomes for children and families.

Working Style:

You’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

What you’ll be doing:

You’ll be part of a busy, supportive team that delivers systemic training and consultancy to a variety of organisations. Day to day, you’ll manage diaries, coordinate teaching sessions, send out invites, and respond to queries – all to ensure courses and meetings run without a hitch. You’ll look after the Centre’s inbox, manage Teams and Zoom sessions, help run breakout groups, track attendance, and support virtual and in-person learning.

In the office, you’ll greet trainers and students, set up rooms and resources, and troubleshoot any tech issues. You’ll maintain accurate records on attendance and progress, support with essays and feedback forms, and help analyse that data to report on performance. You’ll also help with ordering, invoices, and responding to urgent queries – juggling priorities in a calm and organised way.

You’ll be a key point of contact for training participants. You’ll also support meetings and projects as needed, and play an important role in maintaining high-quality service for everyone we work with.

For further details, please review the Job Description and Person Specification.

What you’ll bring

You’re organised, thoughtful and good at juggling multiple tasks. Whether it’s setting up a Teams meeting, keeping spreadsheets up to date, or helping someone who’s stuck with the tech, you stay calm under pressure and bring a helpful attitude.

You’ll need experience in a customer-focused, admin or support role and be confident using Microsoft Office (especially Excel), virtual meeting tools and email. You know how to manage confidential information and understand the importance of accuracy when it comes to student data.

You’re a good communicator – in writing, on the phone and in person – and can explain things clearly and simply. You enjoy being part of a team and are keen to learn and grow.

Why join us

At RBKC, we’re all in – investing in our people, our communities and our future.

This is a great place to grow your career. You’ll be part of a warm and collaborative team where your contribution matters.

We support staff to develop – from project management apprenticeships to master’s degrees – and we offer flexibility, training and opportunities to move into wider council roles. You’ll have the chance to build your confidence, gain new skills, and make a real difference by supporting those who support others.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, you’ll get stuck in and keep things running smoothly – from managing the calendar to helping learners succeed. Your work behind the scenes helps ensure stakeholders can focus on the work that counts: supporting children and families across three boroughs. You’ll be a vital part of that mission, and every effort you make will directly contribute to real change.

Interview Details

Face to face interviews to take place 8^th August 2025

Ready to join us?

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.